Refund Policy

Adzova is a facilitating platform, and engagements — including pricing, deliverables, and refund terms — are agreed directly between the client and the professional. This policy explains how refund requests are generally handled.

If you are unsatisfied with a service, first raise the issue directly with the professional through your shared workspace. Many issues can be resolved through clarification or rework at this stage.

If you and the professional cannot reach a resolution, you may escalate the matter to our support team, who will review the engagement details and mediate a fair outcome between both parties.

• Government fees already paid on your behalf (e.g., MCA, GST, or trademark filing fees) are generally non-refundable once submitted
• Work already substantially completed by the professional, as evidenced in your shared workspace

Approved refunds are typically processed within 7-10 business days to the original payment method.